FAQs

Order Questions

How can I track my order?

After placing an order, you will receive an automated email sending tracking and a link to track the package.

Does TruZen® ship internationally?

TruZen® is currently available only in the US (shipping to Alaska and Hawaii).

I received my order but there’s a problem. Who can help?

If there is an issue with your TruZen® order, email us at customerservice@TruZencbd.com

What is your return policy?

Returns of unopened, factory sealed TruZen® products may be made within 10 days of receipt and require preauthorization from our customer service team.  Any claims of damage must be made within 48 hours of receiving the package.  Authorized returns must be received within 14 days of authorization and are subject to a 15% processing fee and cost of shipping.

If there is an issue with your order, email us at customerservice@truzencbd.com

CBD Questions

What is CBD?

CBD, short for cannabidiol, is one of many active, natural constituents found in the hemp plant. Research has shown that it supports the natural wellness pathways within your body that help relieve anxiety and stress while supporting sleep, alleviating pain, and boosting your immune response.

Can I get high from CBD?

No, CBD is not psychoactive. However, not all CBD products are created equal. TruZen®’s hemp-derived CBD is third-party tested and shown to NOT have biologically active levels of THC. It is the THC that is psychoactive and causes a high.

Does CBD have side effects?

CBD is very well tolerated when the recommended dose is taken.  However, there is a philosophy in the supplement and botanical world—start low and go slow.

Will CBD interact with any of my Rx or supplements?

There are a few medications that may interact with CBD, please consult with a medical professional before taking any supplements.

Can I use CBD while pregnant or breastfeeding?

TruZen® recommends you seek the advice of your medical professional before taking anything while pregnant or breastfeeding.

What kind of CBD is TruZen®?

TruZen® offers a broad spectrum, highly bioavailable form of naturally occuring CBD. Our chemical-free, CO2-based extraction process delivers solvent-free CBD with no detectable levels of THC.

TruZen® Questions

How quickly will I see/feel results?

Individual results may vary, but your body starts absorbing TruZen® CBD in the first 90 seconds. Full absorption is reached within 30 to 60 minutes. It quickly helps with anxiety and sleep. Over time it helps bring your whole body back to balance.

Does TruZen® have THC?

TruZen®’s chemical-free, CO2-based extraction process delivers solvent-free CBD with NO detectable levels of THC.

How does TruZen® CBD work?

Each dose is encapsulated in VESIsorb®’s patented delivery system that is clinically proven to optimize absorption. A 2019 medical research study showed that TruZen® CBD was 4.4 times more bioavailable than the leading CBD brand made with MCT oil.

TruZen® works by supporting the body’s natural endocannabinoid system. The endocannabinoid system is involved in neurochemistry, biochemistry, inflammatory and immune pathways, and numerous enzymatic and molecular pathways.

What certifications does TruZen® have?

TruZen® is made in a cGMP, NSF certified manufacturing facility and adheres to all of the stringent requirements set by the FDA. It also has an ICH accredited stability study validating its 2-year shelf life and has been rigorously tested in a 3rd party ISO17025 accredited laboratory.

It is currently under review to receive GRAS certification (pending). We anticipate being one of the first Broad Spectrum Hemp Extracts (HempChoice R) products with GRAS confirmation which serves as evidence of our relentless commitment to quality.

Did TruZen® go through testing?

TruZen® CBD is tested in a 3rd party ISO17025 accredited laboratory where it goes through rigorous testing—there is no substitute for quality and consistency of results.

Is TruZen® vegan?

No, TruZen® softgels contain bovine gelatin.

When should I take my TruZen® CBD?

TruZen® is formulated to be taken daily. To find the time that works best for you, take our quiz.

Should I take with food?

TruZen® can be taken with or without food.

What happens if I miss a day or a few days of my TruZen® CBD?

If you miss a day, no worries. Just take your regular dose the next day. There’s no need to double up.

What ingredients are in TruZen®?

VESIsorb® PCR VESIsorb® Colloidal Delivery System (medium tran triglycerides, VEDD (Vitamin E Dimer Derivative), mono- and diglycerides, fatty acids, natural flavors), capsule shell (bovine gelatin, glycerin, carob water). HEMPCHOICE® PCR Hemp (334mg), Oil Extract (providing phytocannabinoids including cannabidiol (CBD 25 mg), and terpenes including beta-caryophyllene (10mg) and limonene).

TruZen® is a non-GMO hemp that offers a broad spectrum of natural phytocannabinoids including CBD and select terpenes.

How do your softgels work?

Unlike other CBD products, TruZen® is a lipid-based, natural hemp oil in a water soluble form.

As our softgels dissolve, it disperses uniformly transferring CBD bioactives directly into your intestinal lymphatic system for boosted bioavailability and quick relief.

How do I determine my daily dose?

TruZen® is formulated to be taken daily. To find the time that works best for you and your body, take our quiz.

Account Questions

How do I change my shipping address?

You can make changes to your address in the Shipping Address section of the account portal.

How do I change my profile and credit card information?

You can edit your payment method in the Manage Plan section of the account portal.

Can I pause/change my subscription?

You can make changes or skip a delivery in the Plan Status section of the account portal.

Do you offer gift cards?

TruZen® does not currently offer gift cards.

I’m having trouble signing into my account.

We can help! Email us at customerservice@truzencbd.com

Do I have to sign up for a subscription?

TruZen® offers a 10-day trial pack, think of it as a no-stress way to find your zen.

After ten days, if you love how you’re feeling, we’ll send our reusable, eco-conscious Zen Pouch and auto-subscribe you to a 30-day supply of TruZen® CBD softgels—delivered right to your door, so you never miss a dose.

How does the 30-day subscription work?

TruZen offers an ongoing 30-day subscription. A subscription to our monthly refill includes a 30-day supply of TruZen® CBD softgels—delivered right to your door, so you never miss a dose.

How do I use my promo code?

Promo codes can be used at checkout.

I lost my Zen Pouch. Can I purchase one separately?

Yes, you can purchase a replacement pouch in the Shop section.

This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.